Musings on designing experiences & (re)engineering complexity
Not every challenge is challenging
One of the most difficult concepts to get across in the middle of the sales process is complexity. Or more specifically, how “complexity doesn’t matter.” Given enough information, yet not always enough time to synthesize, anything that is truly complex isn’t. Recognizing complexity is a type of humility. Humility that respects the problem, its audiences, and even the solutions.
It comes across as arrogant to say “oh, that’s easy I get it.“ And that’s because in their framework, in their context, they see an insurmountable problem. But you are outside of that box, you sit in the context not as burdened with the income or the outcome. You are just enough involved to help them see where they could not see before.
Drawing on the outside of the box some refuse to get outside of
Challenges to the way that we move, the way that we behave, the way that we create are a box. And it’s a good box. This box is good for boundaries of protection, boundaries that measure our success, and boundaries that measure the scope or reach of our influence. Those challenges also constrain us. Constraints are a type of freedom, but they are also a limitation. Walking alongside someone who is not inside of your box is an admission you can not overcome the challenge alone. You see their strengths, and opt to graft to your own so that a step forward may happen.
But, they are likely not challenged by your challenges. They have their own challenges. Yours is probably a stimulant to continue past their challenge. Might even be the ink they use to draw on the outside of your box. They don’t’ have your limitations, nor should they. They aren’t supposed to fit in your box…
…they are to empower you to reshape your box.